Apple Mac and iPhone … Technical Difficulties and Solutions

Apple computer

“When faced with difficult situations or challenges… this too shall pass… something good will come from it.”
my constant reminder.

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We can relate to some degree or another the good/bad relationship we have living with technology.  When it’s broken or not working the way we want it to, the frustration and the desire to have it be fixed ASAP couldn’t come fast enough.  It has been awhile since my last blog post and the simple explanation is because of “technical difficulties” that occurred.  The repairs on my computer started out small and manageable, easy fixes.  Then other issues followed and more time and effort was spent trying to solve the problems.  Eventually, my computer stopped working and it was time for the Apple technicians/Geniuses to diagnose and repair it.  My patience was tested again, but this time I had problems using my iPhone. To make it worse, my fear of loosing the phone  came true, but eventually it was found and given back to me.  The internal working of the website is still not functioning as it should, but progress is being made, and I hope all will be well again.  Life can be a little messy every now and then. I can’t let it overwhelm me, but focus on the tasks one at a time, change my perspective and attitude to help me move forward “to tidy up the mess”.

From the progress made along the way, I’ve learned some helpful solutions if you ever find yourself stuck in the following situations:


 Mac quit unexpectedly
won’t start up, stuck on the white screen/pink vertical lines

apple computer

Without going into all the technical explanation and details as to why it happened, here is the solution to access the Mac again.  I have tried other options before resetting the NVRAM {Non-volatile random-access memory}.

  1. Shut down your Mac.
  2. Locate the following four keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the CommandOptionPR keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

A progress bar will appear and once it fills up, then the Mac should start up again prompting for user and password.

If this issue continues, it might be an internal hardware problem to be addressed by Apple technicians/Geniuses.

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 iPhone, can’t send and receive emails from msn account. 

apple computer

My email account was working just fine until one day I tried to access it and the message {above} said that my user name or password  is incorrect.  The email account I’m using has an ending with, but other email accounts ending with,, may experience similar situation on the iPhone.  Again without going into the technical details, the account I was using in the Mail, Contacts, Calendars on my iPhone was POP3 {Post Office Protocol} account to access my emails.  I needed to remove/delete it and replace/add IMAP account.  Essentially, you will be deleting you email account from the iPhone and reenter it using the steps below.

If you don’t have the Microsoft Outlook app on the iPhone, download it here.

Remove the affected email account from the iPhone:

  1. Tap Settings > Mail, Contacts, Calendars
  2. Tap the email account.
  3. Tap Delete Account.


Add your account again:

1. Tap Settings > Mail, Contacts, Calendars > Add Account


apple computer

2.  In the Add Account page, tap

{If you don’t have the Microsoft Outlook app on the iPhone, download it here}


apple computer

3.  Enter your full email address, password, and description, then tap Next.

4.  Tap Save.

For more information about setting up email account, click here,

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I hope the information I gave is helpful.


sources/images: iPhone, Mac, crown

Posted by Kay

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